Help and support
Answers to common questions, and a direct line to our team.
Something broken, missing, or an idea?
We reply by email, usually within one business day.
Questions and answers
- Getting startedSet up your workspace, add your first carrier, truck, and driver, and create your first load.
- Connect a mailboxLink your email so Doft can read rate confirmations automatically.
- How AI parsing worksWhat the AI extracts from rate confirmations, and how to fix it when it gets something wrong.
- Send tracking links to driversText a driver a link to share their location and upload the POD — no app install.
- Generate and send invoicesTurn a delivered load into an invoice, attach the POD, send it, and mark it paid.
- Plan limits & billing FAQTrials, plan limits, upgrades, payment failures, and how to manage your subscription.
- Privacy & securityHow your data is isolated, encrypted, and protected.
You can also email support@doft.com. The form is faster: it tells us which page you were on and which version you're running, so we can answer without asking.